Fit matters
We measure the case and existing crystal, discuss mineral, acrylic, or sapphire options where compatible, and inspect the bezel and seating surfaces. Unusual shapes or vintage references may require sourcing time.
What to expect
Bring the watch along with any available service history, spare links, and details about when the issue began. We will consider its current behavior and visible condition before discussing scope.
Listen
We document symptoms and how the watch is used.
Evaluate
We inspect condition and identify practical options.
Approve
Work proceeds only after expectations are clear.
Good to know
Pricing and turnaround depend on the movement, condition, required parts, and test results. An initial conversation can establish whether an in-person assessment makes sense, but a responsible final estimate usually requires the watch itself.